FAQ

What Is The Status Of My Order?

We will send email confirmation via email when your order has been confirmed, when your order has shipped and when your order has been delivered. If you have any questions, you can contact us at info@truetoselfworld.com 

When Will My Order Arrive?

Please allow up to 5-10 business days for order processing and verification. You will receive an email notification once the order has shipped. Orders placed over the weekend or on holidays will be processed the following business day. Please see below for pricing and estimated delivery times:

*Delivery times may vary depending on high order volumes and postal carrier service.

What Is Your Return/Exchange Policy?

All sales are final. If you receive a damaged or incorrect item, please email details and photos to info@truetoselfworld.com .

Can I Cancel/Modify My Order?

Once an order has been placed we cannot make any changes to it. If a store credit return is needed please contact info@truetoselfworld.com

My Discount Code Is Not Working, What Do I Do?

If you are having trouble checking out, please contact us at info@truetoselfworld.com